Returns & Refunds – County Boutique

Returns & Refunds

Refunds and Exchange Online

We are happy to offer a refund if the item is unsuitable and returned within 14 days from when you receive your order.  (Christmas arrangements:  Returns will be accepted until 14th January on purchases made on or after 7th December) The product you return must be in new, unused, and unworn condition with tags attached and in original packaging. It is our policy to return goods to the purchaser if an item is returned without all tags in place or smells of smoke or body odour or perfume/aftershave or cooking/food or is stained with makeup. We cannot issue a refund / exchange in such instances. Likewise if any item has been washed in any way or damaged, we will not process a refund / exchange.

Exceptions / Non-returnable items

Certain items cannot be returned: Handbags, clutches, wallets, headpieces, scarves and hosiery(if removed from packaging).

All dispatched orders will include a packing note outlining your purchase details and a returns form. Following inspection an email shall be sent confirming receipt and you will be refunded the amount due through the original method of payment, including original postage charge if relevant. Return postage costs will not be refunded. It is the responsibility of the customer to return the item to us using a registered delivery or courier service. We will not accept any responsibility for items which are lost in the post.

Once we receive your return, we will process within 3 working days and you should expect to see the refund in your account within 12 working days from receipt of the email. However some banks may take longer. If you have not received this money into your account after 12 working days please contact us at sales@countyboutique.ie

When returning goods from outside the EU, duties and other charges must be paid by the returner before returning the goods.  If this is not the case, the duties will be deducted here before your refund is effected.

We are happy to exchange a product for the same product but in a different size, if available, pending the product being returned is new, unused and unworn condition with tags attached and in original packaging. If a different product is requested then a new order must be completed on the website by the user.

All returns should be returned to: The Returns Department, County Boutique, 57 O’Connell Street, Ennis, Co. Clare.

Online purchases returned to store:

You may wish to return your item purchased online to the store and you are more than welcome to do so. We can offer a credit note or exchange on the shop floor. Should you wish to receive a refund, it will be processed according to our online purchase returns policy above and cannot be issued on the shop floor.

In-Store Returns and Exchange Policy

In the event that your goods purchased in-store are unsuitable, we are happy to exchange them for another item or a credit note, if returned to us within 7 days of purchase. We do not issue refunds for goods purchased in store. There is no exchange on Sale items purchased instore. This policy does not affect your statutory rights.

Payment Security

Together with our hosting and payment partners we use the highest level of security and encryption methods available to process your payments. We never store your card information. This means that your payment details are as secure as they possibly can be when you make a payment with us. We also strictly adhere to best practices of data protection and PCI compliance.

Complaints

Complaints about defects or about incomplete or incorrect deliveries must be in writing, within 10 days from date of invoice.

Compensation

Claims for compensation due to mistakes in illustrations, prices or texts, or due to late delivery or failure to deliver, are strictly excluded. The colour of the products displayed in the Online Shop may deviate from the actual product colour.